Frequently Asked Questions

Do you have a Credit Application?
Yes, click HERE to download a PDF version of the application which can then be faxed to 630-832-8631.

Do you deliver/pick up?
Yes, you can rely on Tree Towns fleet of cellular dispatched vehicles to pick up and delivery your work mulitple times per day. Distribution of packages outside normal delivery zones can be done right from our Elmhurst office through regular pick-ups from major delivery services like FedEx, and UPS. Special messenger service is always available. Please contact Tree Towns for more information.

What is your delivery area?
Our delivery area is the Chicago Metropolitan area.

How can I send files electronically to TreeTowns?

1. You can email our general e-mail address at treetowns@treetowns.com.  Note: file size limitation of approx 10mb

2. Send through our web site www.treetowns.com - then select "Upload a File"button for your b&w or color files.

3. For CAD design end users, take advantage of Oce Client Tools free software to proof and send to Tree Towns.

What file format do you accept?
We accept many popular design program files (i.e. Illustrator, Photoshop, Quark, and many more). We also accept .jpg, .tif, .eps, .pdf, .dwf, .dwg and .ppt files. Check with us if you are not sure. In most cases we will have the program or be able to recommend an alternative.

What resolution should my images be for best output?
For best results, your full size artwork should be designed or scanned at 200 dpi or higher at final size. This is to avoid pixilation and poor image quality.

Will I see a proof?
Yes, upon request. You should always submit a color hardcopy with your job to be sure that our color techs have an approved file for comparison. Giving us PMS Colors to match will also ensure correct color.

Should I mount or laminate my print?
Depending on how you are going to use your print will determine if it should be mounted or laminated. Lamination will protect and preserve your print for a longer period of time. Mounting is suggested if you are using your print in a presentation, exhibit display or if it will be used over several times. 

How do I create plot files in AutoCAD?
These instructions will assist you in creating plot files from AutoCAD (2000 or higher) that can be sent to Tree Towns for processing. While we at Tree Towns are happy to help you process your AutoCAD document, there are several benefits to you when you create your own.

1. Price Savings – Tree Towns charges $1.00 per sq ft to create & output AutoCAD files.

2. Speed and Accuracy – You know the fonts, xrefs and line weights that go with your file. When you create the plot file all those attributes are saved within your file. If Tree Towns processes your AutoCAD file without all this information, we may plot your file incorrectly or take valuable time trying to set this information.

Setting up the Plot Driver
Tree Towns uses the OCE 9800 plotter/copier for the processing of your plot files. This machine emulates an HP plotter so standard HP drivers are all that is needed.

1. Make sure AutoCAD is running. At the command prompt at the bottom of the screen type in CONFIG and hit enter.

2. This will bring up the OPTIONS window. Under the PLOTTER tab select “Add a Plotter” and enter.

3. Select “Add a Plotter” wizard, select next and choose “My Computer”.

4. Select HP DesignJet 750C PlusC47088.pc3 and enter.

5. You can import plotter specific information at this step or proceed to the next screen.

6. Choose “Plot to File”, and enter.

7. After answering these questions you will return to the OPTIONS window where you will see that the HP DESIGN JET 750C has been added to the list of available plotters. Click on OK and return to your AutoCAD screen.

How to Create the Plot File
At the COMMAND prompt type plot (or go to File, Print or click on the printer icon). This brings up the PRINT PLOT CONFIGURATION window.

1. Under the PLOT tab choose the HP750C or VIC32 you have just created.

2. Under PLOT DEVICES choose PLOT TO FILE. Choose how you will be plotting (i.e. DISPLAY, EXTENTS, WINDOWS, etc.). Click on File Name and pick the destination for your plot file (i.e. A:,C:, etc.).

3. Under PAPER SIZE and ORIENTATION click on the SIZE button and select the paper size. If you do not see a size that works for you, you can create a custom paper size in the PROPERTIES area (i.e. 24 x 36).

4. Under the PLOT SETTINGS TAB choose the SCALE, ROTATION, ORIGIN and your drawing scale.

5. Lastly, we recommend that you do a full preview. This will show you just how your drawing will look in the paper size you have selected. Click on the OK button and your plot file is created.